Embarking on a journey with a new software platform can be both exciting and daunting, especially when it involves the coordination of essential functions for an organization. At Member Splash, we understand the importance of a seamless transition, particularly when it comes to onboarding new board members. We take pride in our diverse array of support options that cater to a spectrum of learning preferences and needs.
1. Member Splash University: Tailored Training for Every Role
Our flagship offering, Member Splash University, is a testament to our commitment to providing targeted training resources. This extensive video training series is thoughtfully categorized based on specific administrative roles, ensuring that each board member receives instruction tailored to their responsibilities. Whether you’re the Membership Chair, Front Desk Admin, Facilities Chair, Treasurer, Social Chair, or Communications Chair, our courses empower you with the knowledge required to operate the platform effectively.
2. Onboarding Courses: A Guided Path for Beginners
For those who are new to Member Splash, or those seeking a refresher, our beginner-level video training course – “Member Splash University – Onboarding Courses” – is an invaluable resource. Organized into Basics, Essentials, and Premium levels, this series provides a step-by-step guide to acquainting yourself with the platform, irrespective of your prior experience. In addition, all new customers get a group One-on-One training session to walk you through your specific setup and answer any questions that remain.
3. Solution Articles: A Knowledge Repository at Your Fingertips
Our Solutions Article library, available at membersplash.com, serves as a comprehensive knowledge repository. Essentials and Premium customers can also submit support tickets for personalized assistance when solutions are not readily available in the library.
4. Weekly Q&A Sessions: Real-Time Guidance from Member Splash Coaches
To address your specific setup and configuration queries, we offer complimentary weekly Q&A sessions facilitated by our experienced coaches. Early enrollment is recommended, as slots are allocated on a first-come, first-served basis.
5. Managed Member Splash: Tailored Support for Complex Needs
Recognizing the challenges of managing complex software, especially with volunteer staff, our Premium Block Hours through “Managed Member Splash” provide access to skilled coaches who can promptly address your organization’s unique needs.
6. Facebook Community: Connect, Share, and Learn
Join our dynamic Member Splash Community on Facebook to connect with knowledgeable administrators who comprehend the nuances of our system. This community is a hub of shared experiences and expertise, offering insights that can optimize your system and enhance your club’s operational efficiency.
In conclusion, our commitment is not just to providing software but to empowering your organization for success. We trust that this comprehensive support ecosystem will pave the way for a successful start with Member Splash. Should you have any further inquiries or require assistance, our dedicated team is here to ensure a smooth transition and effective utilization of our platform for your organization. Thank you for choosing Member Splash – where success is not just a goal but a shared journey.