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  • Supported Implementation Designed for Pools and Tennis Clubs

    We Build Member Splash with Volunteers in Mind and Will be there Every Step of the Way with our Supported Implementation.

supported-implementation for Your Pool

New, improved, advanced supported-implementation & tutorials

Though the idea of implementing new software can be daunting, Member Splash will support you through the implementation process.

We create your site, import your data, create your products and train your staff. When your current Member Data and Club Checklist are ready, our onboarding team can turnaround your new club platform set up in 5-10 days! And with our new expanded support resources for your team, you can learn the platform at your pace on your timeline. After you’ve finished with our online resources, we offer a live training consult with an actual person before you launch.

Member Splash is highly likely to pay for itself due to the significant increase you’ll see in guest fee revenues as a result of implementing a front desk check-in system.

You will significantly decrease the amount of time spent on membership tracking, payments, emails and reconciliation. This will make it far more likely for you to find volunteer replacements when you are ready to turnover your Board position.

Supported Implementation from Onboarding Training and Beyond

After signing on, we provide numerous learning resources to keep your current team up-to-speed and supply future board members ready-to-go tools so that they can hit the ground running at the beginning of the season.

We offer an Onboarding training video series designated by the plan level you select when signing on. These broad tutorials are for new teams in advance of your live training consult. Study the overviews before you learn the individual pieces of your separate day to day board roles. We catch everyone up with the platform before you begin.

We’ve also built a robust collection of solution articles available in our Knowledge Base located on the Support page on our website. The Knowledge Base is designed to cover all basic elements of your Member Splash system.

Key Benefits:

  • Your annual fee is all-inclusive, including support by email and a fully interactive Solutions Center!
  • All support is conducted in-house so when you have a question you’ll be working directly with someone on the Member Splash team.
  • As a new client your team will receive a training session conducted by our staff.
  • You’ll also have full access to a library of online tutorials that walk you through every function of the platform in case you need a refresher or need to catch a new team member up to speed.
Supported-implementation for Tennis and Swim Clubs

Member Splash University Provides Role-Based Training 

We also created Member Splash University – Role Based Courses, our collection of video lessons will walk you through exactly how to use the platform to manage the tasks according to your role at the club. This series is a follow-up to our Onboarding video series and designed as a continuing education resource.

  • Member Splash University Tutorials are a great resource for new board members and staff, learn on your schedule.
  • Role based and complete; walking you through each club function in the platform.
  • Simply log in and our MSU tool tracks your progress.
  • No more scheduling training calls and herding staff members towards training.
  • Videos you can follow along with plus additional resources in our solutions library

We have a knowledgeable and experienced Support team available via our ticketing system to answer questions and guide you to resources found in our Knowledge Base for our Essential and Premium plan level customers.

In addition, we offer dedicated Merchant Account Professionals for your club account. Our merchant account experts at Authorize.net are on call 24/7 to set you up and be there when you need them—you have an actual human being/professional to answer your questions with a direct number and email!