Member Splash Welcomes Support Specialist Collen Hove!!

We’re thrilled to introduce Collen Hove, a talented Support Specialist at Member Splash! With a BSc Honors in Computer Science and certifications including Microsoft Azure Administrator, GCP Associate Cloud Engineer, Oracle Cloud Architect Professional, and ACA Cloud Computing & Cloud Native, Collen brings a robust technical foundation and a passion for problem-solving.

Collen’s five-plus years of software development experience have equipped him with expertise in PHP, Python, WordPress, Laravel, Moodle, DevOps practices, and automation. His standout project? Leading the development of an e-learning web application for a college’s distance learning program. Collen led the architecture, integration of external APIs, CI/CD setup, and created user-friendly training resources, which transformed the college’s digital learning experience and boosted student enrollment. His dedication and technical acumen make him a key player in enhancing our support services.

We’re excited to have Collen on our team, driving innovation and providing top-notch support to our valued customers!


Fun Facts About Collen

  • Favorite Food: BBQ Ribs all day! Plus, Chinese food – it’s a must-have!
  • Top Movie & TV Picks: Interstellar, Mr. Robot, The Big Bang Theory, Suits – tech-savvy, sci-fi, and mind-bending stories are his thing!
  • Hobbies & Interests: An F1 fanatic who loves bowling, hiking, road trips, and is excited about space exploration – can’t wait for the first Mars landing!
  • Unique Fun Fact: Collen considers himself an introvert, but everyone around him begs to differ!

Member Splash Welcomes Chief Technical Officer Katelyn Pauley to Lead Member Splash’s Innovation

We’re excited to introduce Katelyn Pauley, our Chief Technical Officer at Member Splash! With more than two decades of experience in IT, software development, and systems engineering, Katelyn has transformed our internal teams and technology infrastructure. As a top graduate from the Naval Aviation Technical Training Center and a highly distinguished member of the U.S. Marine Corps in the elite I-strand level, Katelyn also served in a Secret role for Electronic Countermeasures (MOS 6483). Her depth of expertise ranges from high-performance infrastructure and security solutions to building effective teams and creating scalable processes.
Katelyn’s visionary leadership laid the groundwork for our Support and Development teams, streamlining internal workflows, enhancing our Knowledge Base, and developing tools that drive efficiency and success. She has been the driving force behind many pivotal improvements, including optimizing onboarding processes, recruiting key talent like our Support Team Lead Dustin Brennan, and creating policies and infrastructure changes that ensure Member Splash’s scalability as we grow.
Katelyn’s commitment to innovation and operational excellence continues to guide our internal teams as they strive for consistent, high-quality support for our valued customers. Her passion for setting new goals and enhancing our customer experience propels Member Splash into an exciting future!
Fun Facts About Katelyn 🙂
Favorite Food: Sushi – a true delicacy connoisseur.
Top Movie & TV Picks: The Matrix, Fight Club, V for Vendetta, House – a taste for intriguing, thought-provoking stories.
Hobbies: Katelyn thrives on adrenaline with skateboarding, dominates in competitive FPS gaming (Valorant), showcases her creative flair by singing in a band and writing, and is a skilled practitioner of jiujitsu.
Unique Talent: Katelyn has synesthesia, a unique perceptual gift that enhances her pattern recognition abilities – a superpower in tech innovation.

Member Splash Welcomes Dustin Brennan to Lead the Support Team!!

We are thrilled to welcome Dustin Brennan to the Member Splash team as our new Support Team Lead! Dustin brings a wealth of experience in leadership, support, and team collaboration, honed over years of dedicated service in both the military and nonprofit sectors. His background as a Staff Sergeant in the Army, where he managed the training and well-being of his soldiers, and his leadership roles in fast-paced call center environments have uniquely equipped him to lead our support team. Dustin has a proven track record of fostering strong, supportive team dynamics and empowering others to work together toward common goals.

Since joining Member Splash, Dustin has already made a remarkable impact. His goal of transforming support into a highly collaborative environment has not only strengthened internal teamwork but also enhanced our service quality. Through tools like Slack, Intercom, and Docker, Dustin ensures that both our team and our customers have the best possible support experience. His commitment to customer satisfaction and team success aligns perfectly with our mission, and we’re excited to see the positive changes he will continue to bring to Member Splash.

Fun Facts About Dustin 🙂
Favorite Foods: Cajun, Vietnamese, and Mexican – Dustin’s palate is as adventurous as his career!
Top Movie & TV Picks: Black Mirror, Marvel films, Akira, Pi, and Hackers – a taste for thought-provoking, tech-infused storytelling.
Outside Interests: Dustin is passionate about fitness, particularly running, and has a keen interest in sustainable living. His hobbies include exploring tiny homes, off-grid tech, eco-villages, food trucks, and the culinary arts.
A Unique Fact: Dustin’s first deployment as a paratrooper was to provide humanitarian assistance in New Orleans after Hurricane Katrina, followed by two deployments to Iraq. His sense of duty and service extends beyond borders, and we’re grateful to have him bring this commitment to our team.

Welcome to the team, Dustin! We’re excited for what’s to come with you leading the way in support!

Member Splash Welcomes 6 New Team Members to Fuel Growth and Innovation for the 2025 Season!

Member Splash Welcomes 6 New Team Members to Fuel Growth and Innovation for the 2025 Season!

At Member Splash, we’re all about making club management more seamless, efficient, and enjoyable for our clients – and we’re thrilled to announce a new step in that mission! As of this month, we’re welcoming six talented new team members to our Software Development and Support Teams. This growth marks an exciting phase for Member Splash as we prepare to deliver enhanced features, faster support, and innovative solutions just in time for the 2025 season.

Our new hires bring a range of skills and years of experience to the table, helping us create even more value for you, our customers. But what does this mean for you and your daily experience with Member Splash? Here are some of the ways these new experts will be making a difference:

1. Faster Feature Rollouts to Keep You Ahead of the Curve

  • With additional software developers, we can accelerate our development cycles, bringing you new tools and functionality faster than ever. This means you’ll see more frequent updates designed to enhance your daily workflows, keep you ahead of industry trends, and bring innovative solutions to club management.

2. More Robust Support with Reduced Response Times

  • Our expanded Support Team means quicker response times and more personalized assistance. With experienced support professionals ready to tackle your questions, you’ll enjoy smoother interactions and feel confident knowing you’re always backed by a team that’s knowledgeable and ready to help.

3. Enhanced User Experience for Greater Ease of Use

  • User experience is central to everything we do. Our new hires include UX specialists who’ll focus on making Member Splash even more intuitive and enjoyable to use. From simplifying interfaces to adding features that anticipate your needs, we’re working hard to make sure you love every interaction with our platform.

4. More Resources for Customer-Requested Enhancements

  • We’ve heard your feedback, and our growing team means we’re better positioned to act on your requests. With a dedicated team focused on customer-suggested improvements, you’ll see more of your ideas implemented in ways that directly benefit your club’s unique needs.

We’re incredibly excited to introduce each of our new hires over the coming weeks, and we look forward to sharing more about the impact they’ll have. Stay tuned to The Splash Zone for these introductions, along with exclusive sneak peeks at the exciting updates planned for the 2025 season.

Whether it’s faster support, new features, or improvements designed specifically for you, Member Splash is ready to make the upcoming season our best yet. Thank you for being part of this journey with us!

End of Season Checklist for Swim & Tennis Clubs: Preparing for 2025 with Member Splash

End of Season Checklist for Swim and Tennis Clubs: Preparing for 2025 with Member Splash

As the summer season winds down, swim and tennis clubs are at a pivotal point: the end-of-season review. This is the time to reflect on the past season’s performance, assess financials, and plan for the year ahead. By following a detailed checklist and utilizing the robust features of your Member Splash system, your club can transition seamlessly into the offseason and set the stage for a successful 2025. Here’s a comprehensive End of Season Checklist, including industry best practices and how Member Splash can support your club’s preparation.

1. Industry Best Practices for End of Season Checklists

To ensure a thorough review, it’s important to incorporate the best practices that successful swim and tennis clubs follow at the end of the season:

  • Conduct a Full Facility Audit: Inspect pools, courts, and common areas to identify any maintenance needs, ensuring everything is in top condition for next season.
  • Member Satisfaction Surveys: Use Gravity Forms in your Member Splash system to create and distribute surveys, gathering feedback from members about their experiences. Analyzing these results can help you improve and plan next year’s offerings.
  • Staff Performance Reviews: Evaluate staff performance to guide rehiring decisions and identify training needs for the upcoming season.
  • Event and Program Review: Review the success of various programs, classes, and events held during the season. Use this data to refine your event calendar for 2025.

Incorporating these best practices ensures a comprehensive and effective end-of-season review.

2. Run Comprehensive Financial Summaries

A cornerstone of the end-of-season process is a thorough financial analysis. Member Splash simplifies the task of generating detailed financial summaries that give you a clear picture of your club’s fiscal health.

  • Income Overview: Generate reports categorizing all income streams, including membership dues, guest fees, and event revenue.
  • Expense Tracking: Review all recorded expenses to ensure accuracy and completeness, including any outstanding payments.
  • Profit and Loss Statements: Create P&L statements to assess overall profitability, which will be crucial in your upcoming 2025 budget meetings.

With these financial summaries at hand, your board can make informed decisions that will shape the financial strategy for the next season.

3. Review Weekly Visit Reports

Understanding member engagement is key to planning successful future activities. Member Splash enables you to generate detailed weekly visit reports, providing valuable insights into member participation throughout the season.

  • Member Activity Analysis: Identify attendance patterns, noting which weeks were most and least popular. This data can guide scheduling decisions for next season.
  • Event Success: Analyze attendance at special events, tournaments, and classes to determine which were most successful. Use this information to optimize your event offerings in 2025.
  • Member Feedback: Consider using Gravity Forms within Member Splash to create surveys that gather member feedback on their experiences. This combined with visit data gives a comprehensive view of member satisfaction.

By reviewing these reports, you can ensure your club continues to offer engaging activities that meet members’ expectations.

4. Analyze Point of Sale (POS) Reports

The end of the season is the perfect time to review your Point of Sale (POS) data, including sales from concessions, merchandise, equipment rentals, and other transactions processed through Member Splash.

  • Top-Selling Items: Identify popular products to help with inventory planning for next season.
  • Sales Trends: Look for patterns in sales, such as peak purchase times or popular items during specific events, to optimize your sales strategy.
  • Inventory Management: Review sales item volume to prevent overstocking or understocking next season, which helps manage costs and maximize profits.

These reports provide the insights needed to make informed decisions about inventory and sales strategies for the next season.

5. Prepare for the 2025 Season Budget Meetings

With your financial summaries, visit reports, and POS data in hand, you’re well-prepared for the upcoming budget meetings. Here’s how to leverage this information:

  • Budget Forecasting: Use your financial data to forecast income and expenses for 2025, taking into account factors like membership growth and new revenue streams.
  • Investment Decisions: Data from your visit and POS reports can support decisions on where to allocate funds for improvements or expansions.
  • Set Financial Goals: Establish clear financial targets for the 2025 season, whether it’s increasing revenue, reducing costs, or achieving a specific profit margin.

By coming to budget meetings with detailed, data-driven reports, you’ll be well-equipped to guide your club’s financial planning for the year ahead.

Conclusion

The end of the season is a critical time for swim and tennis clubs. By following this checklist, incorporating industry best practices, and utilizing the powerful tools available in Member Splash, your club can close out the season smoothly and set a strong foundation for 2025. Preparing now ensures your club is ready to thrive in the coming year.

Did you know Member Splash is perfect for HOAs too?

When people think of Member Splash, they often associate it with swim clubs and pool management. However, did you know that Member Splash is also an ideal solution for Homeowners Associations (HOAs)? Since 2013, Member Splash has been committed to serving the unique needs of HOAs. We’ve developed strong partnerships within the HOA and Property Management industries, working closely with key personnel to understand their challenges and deliver a system that meets their needs.

Today, HOAs make up nearly one-fifth of our customer base, and we take pride in the robust solutions and lasting partnerships we’ve built. Whether you manage a small community or a large development, Member Splash offers a comprehensive suite of tools to streamline your operations and enhance the experience for your residents. Here’s how HOAs can benefit from using Member Splash:

1. Photo-Based Check-In System for Gatekeeping

Security and access control are top priorities for any HOA. With Member Splash’s photo-based check-in system, you can ensure that only authorized residents and guests gain entry to community amenities. This feature allows your staff to easily verify identities and maintain a secure environment.

2. Homeowner and Renter Classifications

Managing different types of residents can be a challenge, especially when it comes to differentiating between homeowners and renters. Member Splash makes it simple by allowing you to customize the way you classify residents accordingly. This helps in tracking resident status and ensuring that each group receives the appropriate access and privileges.

3. Lease Expiration Date Tracking

Keeping track of lease expiration dates is crucial for managing rentals within your community. Member Splash provides an easy way to monitor these dates, ensuring that renters’ access to amenities is appropriately managed. This feature helps avoid any confusion or lapses in access, keeping everything running smoothly.

4. Virtual Guest and Caregiver Passes with Electronic Payment Options

Gone are the days of manually issuing paper guest passes. With Member Splash, residents can request virtual guest and caregiver passes online. The platform also supports electronic payment options, making it convenient for residents and reducing administrative workload.

5. Annual Pool Use Waiver Compliance

Ensuring that all residents comply with annual pool use waivers is a critical task for HOAs. Member Splash simplifies this process by tracking waiver submissions, making sure that only compliant residents are granted access to the pool. This feature helps you maintain safety standards without the hassle of paperwork.

6. Clubhouse Rentals: Calendar Availability, Requests, and Payment

Managing clubhouse rentals can be a complex task, especially if you’re dealing with multiple requests. Member Splash offers a seamless system where residents can view calendar availability, submit rental requests, and make payments—all online. This streamlines the process and ensures that everyone has equal access to the community’s shared spaces.

7. Court Reservations

Whether it’s a tennis court, basketball court, or any other shared space, managing reservations is a breeze with Member Splash. Residents can easily book time slots online, and the system automatically updates availability in real-time. This eliminates scheduling conflicts and ensures that courts are used efficiently.

8. Integrated Email Campaign Management

Communication is key to running a successful HOA, and Member Splash makes it easier than ever with its integrated email campaign management feature. This tool allows you to create targeted email campaigns and segment your emails based on account type, account status, or specific account tags. Whether you’re sending out important announcements or promoting upcoming events, you can reach the right audience with just a few clicks.

9. Visits Reporting

Keeping track of who uses your facilities and when can be invaluable, especially for HOAs with multiple amenities like pools, gyms, and clubhouses. Member Splash’s visits reporting feature lets you track which specific attendant checked in a resident, providing a detailed log of facility usage. This is particularly useful for monitoring activity across different locations within your community.

10. Event Registration Forms with QR Code Entry Scanning

Organizing community events has never been easier with Member Splash’s event registration forms. Residents can easily sign up for events online, and with the optional QR code entry scanning feature, you can streamline the check-in process on the day of the event. This reduces bottlenecks and helps you manage attendance more efficiently.

11. Board Election Forms

Board elections are a cornerstone of transparency and resident involvement within an HOA. Member Splash streamlines this process with customizable board election forms, allowing residents to vote online securely. By requiring a login before voting and ensuring that only one vote is cast per account, Member Splash guarantees a smooth and fair election process. This feature enhances community participation and helps maintain effective and transparent HOA governance.

12. Resident Survey Forms

Understanding resident needs and preferences is key to providing excellent community management. With Member Splash’s resident survey forms, you can easily gather feedback on a range of topics—from satisfaction with amenities to suggestions for future improvements. The insights you gain can help guide decision-making and improve the overall resident experience.

13. Partnership Programs 

At Member Splash, we recognize the crucial role that property management companies play in maintaining and enhancing HOA communities. That’s why we’ve developed exclusive partnership programs designed specifically for these companies. By joining our program, property management firms can access special incentives that not only streamline their operations but also provide added value to the communities they manage. Our partnerships offer tailored solutions, including account management, customized features, and discounted pricing, ensuring that both property managers and the HOAs they serve benefit from a seamless, efficient management experience.

In Conclusion If you’re managing an HOA and looking for ways to simplify operations while enhancing resident satisfaction, Member Splash is worth considering. With its wide range of features, including integrated email campaigns, visits reporting, and event registration with QR code scanning, it’s an all-in-one platform that can help you run your community more efficiently. Find out more today by contacting our Sales Team.

 

The Importance of Customer Feedback: Steering Member Splash’s Future

At Member Splash, our mission is to provide the most effective, user-friendly solutions for swim clubs. Achieving this requires more than just a dedicated development team; it demands the insights and feedback from you, our valued customers. Your input directly influences our development priorities, ensuring we focus on the features and updates that matter most to you.

How Customer Feedback Shapes Member Splash

Customer feedback is the backbone of our development strategy. We actively listen to your suggestions, pain points, and success stories. This dialogue forms the core of the Member Splash think tank, where your ideas are transformed into tangible improvements and innovations. By participating in surveys, providing reviews, and engaging with our support team, you help us prioritize our efforts and align our roadmap with your needs.

Recent Updates and Releases

Over the past two months, we’ve been hard at work implementing several updates and new features based on your invaluable feedback.

Version 5.4.58: We enhanced the offline payments account search to exclude closed accounts and cleaned up some deprecated legacy code. Additionally, we improved error handling for member directories and reservation deletions, and streamlined POS orders for guests by ensuring credit payments require an entered card.

Version 5.4.57: This update introduced the ability to filter visits by attendant, making it easier for clubs to track and manage staff activities.

Version 5.4.56: We added a virtual terminal to the POS for ecrypt customers, supporting public city pools and extending functionality to front desk guest credits and offline payments. We also implemented a “comp” payment option in the POS settings, providing more flexibility in transaction management.

Version 5.4.54: Enhanced reservation email messages now support full HTML customization, allowing for more personalized communication with members.

Version 5.4.53: This update consolidated multiple outstanding bill-to-account orders into a single reminder email, ensuring all bills are accounted for and delivered.

Version 5.4.51: We updated table definitions to handle extremely high user ID numbers, ensuring the system scales with your needs.

Version 5.4.47: We added Gravity View Calendar capability to user roles with form access, enhancing scheduling and event management.

Version 5.4.46: Improvements included better card reader integration, moving the Terminals menu under Finances for easier access, and enhancing guest credit purchase code for better error handling.

Version 5.4.45: We launched credit card swiper integration for the POS, simplifying payment processes and linking transactions directly within Member Splash.

Version 5.4.39: The Sales Summary screen now excludes fee types with no sales by default and includes a sales total for quick reference. We also published a user guide on handling deposits in QuickBooks, streamlining financial management for clubs.

These updates reflect our commitment to continually improving Member Splash based on your feedback. Stay tuned for the exciting new features coming this summer!

What’s Next?

We are thrilled to announce that two huge feature releases are currently in their testing phases, set to launch this summer. These updates promise to bring even more value and functionality to your Member Splash experience. Stay tuned for more details as we get closer to their release!

Share Your Ideas!

We invite you to continue sharing your ideas and feedback. Participate in our Feature Suggestion Survey   CLICK HERE   and help shape the future of Member Splash. Your input is crucial in driving the innovations that make managing your swim club easier and more efficient.

Thank you for being a part of the Member Splash community. Together, we’re building the future of swim club management, one feature at a time.

Unlocking Hidden Summer Revenue: The Power of August-Only Memberships 

As we approach the height of summer, pool facilities are actively seeking ways to maximize revenue during their busiest season. One increasingly popular strategy is offering August-only memberships. This targeted approach not only meets seasonal demand but also utilizes Member Splash’s tools to drive data-driven decisions for maximizing profitability. On average, our customers have reported gaining an additional $15,000 in revenue from these membership offerings, highlighting the substantial financial benefits of adopting tailored seasonal membership options.

Understanding August-Only Memberships

August-only memberships cater to individuals seeking temporary access to pool facilities during the hottest month of the year. This option appeals to various demographics:

  • Temporary Residents: Such as vacationers or summer renters who are in the area for a short period.
  • Local Residents: Who prefer a short-term commitment or are looking to supplement existing memberships during peak usage months.
  • Families: With children on break from school, seeking additional recreational options.

Additionally, families whose swim team seasons may have ended often travel in August, making this membership option ideal for those seeking aquatic activities while away from home.

Benefits of August-Only Memberships

  1. Increased Revenue: By capturing additional memberships during peak demand, pools can significantly boost their revenue without extending commitments beyond the high-demand period.
  2. Utilization of Underutilized Capacity: Many pools experience peak usage in August. Offering memberships specifically for this month ensures that capacity is fully utilized, maximizing revenue per square foot.
  3. Attracting New Members: Individuals who may be hesitant to commit to a full-year membership are more likely to opt for a shorter, more affordable option. This serves as an entry point for potential long-term members.
  4. Enhancing Community Engagement: By accommodating temporary residents and short-term visitors, pools foster a sense of community inclusion and accessibility.

Leveraging Member Splash Tools

Member Splash, a robust membership management platform, provides essential tools to support the implementation and optimization of August-only memberships:

  • Visits Report: This tool tracks usage patterns and peak times, offering insights into when facilities are most in demand. Pool managers can utilize this data to fine-tune membership offerings and pricing structures.
  • Member Communication: Effective communication is key to promoting August-only memberships. Member Splash facilitates targeted email campaigns and notifications, ensuring all potential members are aware of this seasonal option.
  • Financial Tracking: Detailed financial reports help managers analyze the impact of August-only memberships on overall revenue. This data-driven approach enables informed decisions for future membership strategies.

Implementing August-Only Memberships

To successfully implement August-only memberships, pool managers should consider the following steps:

  1. Market Research: Understand local demographics and seasonal trends to gauge the potential demand for August-only memberships.
  2. Promotional Strategy: Use Member Splash to create targeted promotions and advertisements highlighting the benefits of August-only access.
  3. Member Experience: Ensure seamless onboarding and customer service for August-only members to encourage positive feedback and potential renewals.
  4. Feedback and Adaptation: Continuously monitor membership uptake and gather feedback to adapt offerings for future seasons.

August-only memberships represent a lucrative revenue stream for pools, particularly during peak summer months when swim team seasons may have concluded and families are more likely to travel. By leveraging tools like Member Splash, pool facilities can effectively manage and optimize these memberships to maximize revenue and enhance community engagement. Embracing this strategic approach not only boosts financial performance but also enriches the overall member experience, making pools a vibrant hub of summer activity.

By embracing August-only memberships and understanding the seasonal dynamics of their clientele, pool facilities can thrive during peak summer months while providing valuable services to a broader community of members.

We’re eager to hear your success stories! Share your experiences of offering August-only memberships through Member Splash with us using #AugustSplash.