This Privacy Policy describes Member Splash’s practices regarding the collection, use and disclosure of the information we collect from and about you when you use Member Splash’s web-based and mobile applications (the “Service”). We take our obligations regarding your privacy seriously and have made every effort to draft this Privacy Policy in a manner that is clear and easy for you to understand. By accessing or using the Service, you agree to this Privacy Policy, our Terms of Service, and our Acceptable Use Policy.
OUR COLLECTION AND USE OF INFORMATION
Information You Provide to Us
We collect personal information, such as your name and email address, when you register for an account on the Service. You may also provide us with optional information such as a photograph. Your username, email address and any optional profile information that you elect to associate with your account is referred to herein as your “Profile Information.”
If you make an online payment via Member Splash your credit card or ACH information are handled by a third party payment gateway. We do not ever collect or store your payment information.
We will not use, share or sell your email address for any purpose. Only the club to which you belong has the right to send email communications and each club is required to provide an unsubscribe option (though we highly recommend you not unsubscribe as you may miss important club notices).
Your Content
Your use of the Service will involve you uploading or inputting various content into the Service; including but not limited to: phone numbers, street addresses, and photos.
Member Splash may view your Content only as necessary (i) to maintain, provide and improve the Service; (ii) to resolve a support request from you; (iii) if we have a good faith belief, or have received a complaint alleging, that such Content is in violation of our Acceptable Use Guidelines; (iv) as reasonably necessary to allow Member Splash to comply with or avoid the violation of applicable law or regulation; or (v) to comply with a valid legal subpoena or request. We may also analyze the Content in aggregate and on an anonymized basis, in order to better understand the manner in which our Service is being used.
INFORMATION WE COLLECT AUTOMATICALLY
Log Files
When you use the Service, our servers automatically record certain information in server logs. These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type and settings, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, mobile carrier, date and time stamp information and other such information. Log files help us to monitor, analyze, improve and maintain the Service and to diagnose and fix any Service-related issues.
Our Cookie Policy
Member Splash client sites by default use cookies only to authenticate user accounts and link administrative user accounts to any support questions or tickets they might create in our third party support platform, Intercom.com. On this site we employ Google Analytics to measure page views and overall traffic to help optimize our content and presentation. Individual clients may opt to employ similar traffic analysis tools on their Member Splash provided sites which may or may not involve the use of cookies to track visitor activity.
How We Share Your Information
Any information stored in the system by a club or its members is solely for the use of that club and those members. There are a limited number of instances in which this data might be shared:
With Trusted Service Providers and Business Partners
We may use third parties to help host our Service, send out email updates, perform analyses related to the operation of our Service, or process payments. We may also store personal information in locations outside the direct control of Member Splash (for instance, on servers or databases co-located with hosting providers).
These service providers may have access to your information for the limited purpose of providing the service we have contracted with them to provide. They are required to have a privacy policy and security standards in place that is at least as protective of your information as is this Privacy Policy.
With Law Enforcement or In Order to Protect Our Rights
We may disclose your information (including your personally identifiable information) in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. We may also disclose your information to our legal counsel, governmental authorities or law enforcement if we believe that it is reasonably necessary to do so in order to comply with a law or regulation; to protect the safety of any person; to address fraud, security or technical issues; or to protect Member Splash’s rights or property.
In an Aggregate and Non-Personally Identifiable Manner
We may disclose aggregate non-personally identifiable information about the overall use of our Service publicly or with interested third parties to help them understand, or to help us improve, the Service. For example, we may share the aggregate number of emails being sent via our Service with third-party email providers in order to ensure the appropriate allocation of resources without disclosing the content or recipients of those messages.
In Connection With a Sale or Change of Control
If the ownership of all or substantially all of our business changes, we may transfer your information to the new owner so that the Service can continue to operate. In such case, your information would remain subject to the promises and commitments contained in this Privacy Policy until such time as this Privacy Policy is updated or amended by the acquiring party upon notice to you.
How We Protect Your Information
The security of your information is important to us. When you enter any information as part of our service, we encrypt the transmission of that information using industry-standard encryption.
Member Splash uses commercially reasonable and industry-standard physical, managerial, and technical safeguards to preserve the integrity and security of your information. For example, we continuously and regularly back up your data to help prevent data loss and aid in data recovery. We also guard against common web attack vectors, host data in secure SAS 70 audited data centers, and implement firewalls and access restrictions on our servers to secure our network and better protect your information.
Risks Inherent in Sharing Information
Although we allow you control what information is included in your Profile and take reasonable steps to maintain the security of the information associated with your account, please be aware that no security measures are perfect or impenetrable. We cannot control the actions of other users with whom you share your Content and we are not responsible for third party circumvention of any privacy settings or security measures on the Service.
Member Splash Blogs and Forums
The information you provide in comments to our blogs, forums or other publicly accessible content is public and may be read, collected, and used by others who view those blogs. Your posts may remain even after you cancel your Service account.
Links to Other Web Sites
We are not responsible for the practices employed by websites linked to from within the Service, nor the information or content contained therein. For example, many clubs use a third party platform to manage their swim and dive teams. Please remember that when you use a link to go from the Service to another website, our Privacy Policy is no longer in effect and your activities on that third party website are subject to such third party website’s own rules and policies.
Changes to Our Privacy Policy
If we change our Privacy Policy, we will post those changes on this page to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. Changes to this Privacy Policy are effective when they are posted on this page.
CONTACT US
For questions about these or any Member Splash terms or policies, contact our Support Center.
