Member Splash Onboarding
Getting Started with Member Splash: What to Expect
We’re excited to help you get up and running with Member Splash! To keep everything smooth and simple, here’s what you need to know about the onboarding process:
ESSENTIAL & ESSENTIAL + PLANS
Guided Setup, Self-Service Training
- One 30 min Onboarding Call with Onboarding Specialist to review Questionnaire answers
- System Configuration: We’ll configure your system based on Questionnaire responses and call discussions
- Email Communication: All onboarding communication handled through one designated point of contact (POC)
- Self-Service Training:
- Comprehensive Getting Started series
- Member Splash University (MSU) training videos
- Support articles and knowledge base
- Access to our exclusive Community Forum
- Handoff to Support Team: After launch, we’ll introduce you to our Support Team for ongoing assistance
- Exclusions: Point of Sale System Configuration, Reservations System Configuration
PREMIUM PLAN
Guided Setup with Two 30-Minute Calls, Self-Service Training
- Two 30 min Calls with Onboarding Specialist to review Questionnaire answers and walkthrough configured system
- System Configuration: We’ll configure your system based on Questionnaire responses and call discussions
- Website Content Migration: Migration of up to 20 pages of website content (no custom web design)
- Email Communication: All onboarding communication handled through one designated point of contact (POC)
- Self-Service Training:
- Comprehensive Getting Started series
- Member Splash University (MSU) training videos
- Support articles and knowledge base
- Access to our exclusive Community Forum
- Handoff to Support Team: After launch, we’ll introduce you to our Support Team for ongoing assistance
- Exclusions: Point of Sale System Configuration, Reservations System Configuration
Onboarding Steps & Timeline
Required Tasks (All Plans):
- Complete Onboarding Questionnaire
- Submit ECRYPT Payment Application
- Upload Member Data File (optional)
Timeline:
- • You have 30 days from signup to complete all required tasks
- • Tasks must be completed within 2 business days of receiving each request
- • Incomplete onboardings after 30 days will be moved out of the active queue
What happens if I don’t complete within 30 days? Your account remains active and paid, but you’ll need to contact us to reschedule onboarding when you’re ready to complete all requirements. You’ll be added back to the queue based on your completion date, not your original signup date.
Delays: If delays occur on your end, they may push back your launch timeline. While we’ll do our best to accommodate, we cannot take responsibility for delays caused by missed deadlines.
Your Main Point of Contact (User Seat)
Each club should designate one person as the main point of contact for all communication and tasks during onboarding. We have found this is the best way to ensure a quick and seamless onboarding experience. We will not be able to respond to communication from anyone not designated as the POC.
Switching the User Seat: Need to change the point of contact? No problem—you can do this once during onboarding by sending us a written request, and we’ll take care of it.
Launch and Transition to Support
Once onboarding is completed and your system is configured, we’ll notify you of your official launch. At this point, you’ll transition to our Support Team for ongoing assistance.
Training: Member Splash operates on a self-service training model. We configure your system for you, but all training on how to use Member Splash is self-directed through our comprehensive Getting Started Guides, Member Splash University and our support documentation.
Need additional training or hands-on support? Upgrade for personalized training and assistance.
