Member Splash Onboarding
Getting Started with Member Splash: What to Expect
We’re excited to help you get up and running with Member Splash! To keep everything smooth and simple, here’s what you need to know about the onboarding process:
What’s Included
- Basics or Essentials Plans: One 30-Minute Call with Onboarding Specialist:
- One call to review your Questionnaire answers prior to system configuration.
- (Limit: One attendee per call.)
- Premium Plan: Two 30-Minute Calls with Onboarding Specialist:
- One call to review your Questionnaire answers prior to system configuration.
- One call to review the system after it’s been configured to your specifications.
- (Limit: One attendee per call.)
- Email Communication: All onboarding communication will be handled between one designated point of contact (POC) and your Onboarding Specialist.
- System Configuration: We’ll configure your system based on the answers provided in your Questionnaire or any updates discussed during the initial review call.
- Training Resources:
- Access to Member Splash University (MSU) training videos for all system training.
- Support articles and access to our exclusive Facebook group.
- Handoff to Support Team: Once onboarding is complete, we’ll introduce you to our Support Team for ongoing assistance.
Your Main Point of Contact (User Seat)
Each club should designate one person as the main point of contact for all communication and tasks during onboarding. We have found this is the best way to ensure a quick and seamless onboarding experience. We will not be able to respond to communication from anyone not designated as the POC.
- Switching the User Seat: Need to change the point of contact? No problem—you can do this once during onboarding by sending us a written request, and we’ll take care of it.
Onboarding Steps & Deadlines
You’ll work closely with an Onboarding Specialist who will guide you through the process from start to finish. We’ll provide you with a clear onboarding timeline, including key steps and deadlines.
- Your To-Do List: To keep things moving, we ask that you complete any tasks or provide requested information within two business days.
- Delays: If delays happen on your end, they may push back the timeline. While we’ll do our best to adjust, we can’t take responsibility for delays caused by missed deadlines.
If deadlines or obligations aren’t met, we may have to pause onboarding—but we’re here to help you stay on track!
Launch and Transition to Support
Once onboarding is completed, your Onboarding Specialist will notify you of your official launch and introduce you to our Support Team for further assistance.
