At Member Splash, we pride ourselves on providing high-quality, platform-specific support to help you succeed. Beyond troubleshooting, we also give you the resources and knowledge you need to achieve your goals and get the most out of our services.
To maximize the value of your services and set clear expectations, please review the following policies and procedures:
To empower you beyond our standard support channels, we provide:
Our AI Agent, MS Bot, provides instant support 24/7. It can answer questions, guide you through platform features, and help troubleshoot common issues immediately.
If MS Bot can’t resolve your issue, you’ll be routed directly to a human support agent during business hours:
Business Hours: Monday – Friday, 8:00 AM – 7:00 PM ET (excluding U.S. federal holidays, with exceptions on Memorial Day and Labor Day)
MS Bot: Immediate responses, 24/7
Support Team:
Certain requests are not covered by support, including, but not limited to:
In rare cases, our support team may provide additional assistance as a one-time courtesy. These exceptions:
"*" indicates required fields