Member Splash Concierge & Managed Services
EXPERT SUPPORT & CONCIERGE SERVICES
Let the Experts Dive In

From one-time setup to full-service management, we'll handle the details so you can focus on what matters most—your members.

Concierge Services Menu

Expert help with setup and configuration—à la carte.
These services were recommended by 100+ clubs during their Year 1 check-ins.

Payment & Billing Setup
POS System Configuration
Complete setup of point-of-sale for product sales
$395
Forms & Reservations
Standard Forms
2 forms designed and configured (registration, waivers, surveys, applications)
$395
Complex Forms
1 advanced form with conditional logic and multi-step workflows
Starting at $395
Configure Reservations System
Complete setup and configuration per facility group
$395
Website
Site Content Transfer Service
Transfer existing website content (up to 5 pages, +$120 per additional page)
$500
Training & Strategy
New Customer Training Session
2-hour live training for your admin team on platform features
$395
Refresher Training Session
2-hour advanced training for existing customers learning new features
$495
Season Prep Consultation
Strategic setup for your upcoming season—pricing, communications, registration flow
$395
Managed Member Splash

Flexible support options tailored to your needs—from project-based help to full-service management

Project-Based Support

Expert help for one-time needs. Perfect for clubs with occasional spikes in workload or specialized tasks.

  • ✓ Bookkeeping services
  • ✓ New board member training
  • ✓ Product/membership configuration
  • ✓ Registration form setup
  • ✓ Website updates (2 pages)
  • ✓ 5 business day delivery
NEW
Full-Service Management

Your club, fully managed by Member Splash experts. Complete peace of mind with dedicated support.

  • ✓ Dedicated Customer Success Manager
  • ✓ Quarterly proactive updates
  • ✓ Ongoing management of all features
  • ✓ End-of-season wrap-ups
  • ✓ Quarterly strategy sessions
  • ✓ Annual insights report
  • ✓ 2 business day turnaround
Out of Scope

Items outside the scope of Managed Member Splash services

Technical Limitations
  • Debugging custom code
  • Troubleshooting application-level security issues
  • Custom software development
  • Changes to plugin/theme/module functionality
  • Troubleshooting 3rd party applications
  • Offering custom SQL reports
  • Performing SEO services
Operational Services
  • On-site staffing or physical facility management
  • Communicating directly with club members
  • Issuing financial credits or debits
  • Financial bookkeeping or accounting services
Strategic & Governance
  • Board-level decision-making
  • Legal or compliance consulting
  • Marketing services (social media, graphic design)
  • External communications management

Availability Note

Emergency or after-hours support outside standard business hours is not available.

Ready to Get Started?

Contact us to schedule your services or learn more about how we can help streamline your operations.

Questions? Reach out anytime—we're here to help!

Managed Member Splash
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Discover the complete details of our Managed Member Splash services, including comprehensive package comparisons, detailed feature breakdowns, and how we can tailor our support to your club's unique needs.

Member Splash Concierge & Managed Services
EXPERT SUPPORT & CONCIERGE SERVICES
Let the Experts Dive In

From one-time setup to full-service management, we'll handle the details so you can focus on what matters most—your members.

Managed Member Splash

Flexible support options tailored to your needs—from project-based help to full-service management

Project-Based Support

Expert help for one-time needs. Perfect for clubs with occasional spikes in workload or specialized tasks.

$300
per 2-hour project
  • ✓ Bookkeeping services
  • ✓ New board member training
  • ✓ Product/membership configuration
  • ✓ Registration form setup
  • ✓ Website updates (2 pages)
  • ✓ 5 business day delivery
Book Services
NEW
Full-Service Management

Your club, fully managed by Member Splash experts. Complete peace of mind with dedicated support.

$7,500
per year
  • ✓ Dedicated Customer Success Manager
  • ✓ Quarterly proactive updates
  • ✓ Ongoing management of all features
  • ✓ End-of-season wrap-ups
  • ✓ Quarterly strategy sessions
  • ✓ Annual insights report
  • ✓ 2 business day turnaround
Book Services
Concierge Services Menu

Expert help with setup and configuration—à la carte. Choose only what you need.

Data & Migration
Complete Data Migration
Import your existing member records seamlessly
$395
Payment & Billing Setup
POS System Configuration
Complete setup of point-of-sale for product sales
$395
Complex Billing Rules Setup
Custom billing cycles, proration, multi-tier family pricing, seasonal adjustments
$395
Forms & Communications
Custom Forms Package
2 forms designed and configured (registration, waivers, surveys, applications)
$395
Email Template Design
3 branded email templates for invoices, welcome messages, announcements
$295
Website & Member Portal
Member Portal Customization
Custom branding, layout configuration, member-facing features
$395
Site Content Transfer Service
Transfer existing website content (up to 5 pages, +$120 per additional page)
$495
Training & Strategy
New Customer Training Session
2-hour live training for your admin team on platform features
$395
Refresher Training Session
2-hour advanced training for existing customers learning new features
$495
Season Prep Consultation
Strategic setup for your upcoming season—pricing, communications, registration flow
$395
Report Builder Session
Custom financial and membership reports configured for your needs
$295
Out of Scope

Items outside the scope of Managed Member Splash services

Technical Limitations
  • Debugging custom code
  • Troubleshooting application-level security issues
  • Custom software development
  • Changes to plugin/theme/module functionality
  • Troubleshooting 3rd party applications
  • Offering custom SQL reports
  • Performing SEO services
Operational Services
  • On-site staffing or physical facility management
  • Communicating directly with club members
  • Issuing financial credits or debits
  • Financial bookkeeping or accounting services
Strategic & Governance
  • Board-level decision-making
  • Legal or compliance consulting
  • Marketing services (social media, graphic design)
  • External communications management

Availability Note

Emergency or after-hours support outside standard business hours is not available.

Ready to Get Started?

Contact us to schedule your services or learn more about how we can help streamline your operations.

Questions? Reach out anytime—we're here to help!