Let the Experts Dive In
We can help turn your worries into peace of mind.
Managed Member Splash
Take the stress out of managing your club or HOA with flexible support options tailored to your needs. Whether you need help on specific projects, occasional assistance during busy seasons, or full-service management, we’ve got you covered:
Project-Based Support
Get expert, project-based support for one-time needs like booking services, registration form setup or updates, product and membership configuration, website updates, or new board member training. Perfect for clubs that experience occasional spikes in workload or need specialized help for specific tasks. A two-hour minimum applies per service, delivery within 5 business days.
- Bookkeeping: 2 hrs | $300
- New Board Member Training: 2 hrs | $300
- Product / Membership Configuration: 2 hrs | $300
- Registration Form: 1 form / 2 hrs | $300
- Website Update: 2 pages / 2 hrs | $300
Flex Support (Block Hours)
Pre-purchase a block of support hours and use them as needed throughout the season. Ideal for clubs that need flexible help during busy times without committing to full-service management. Requests completed within 3 business days. Track hours via Client Services Portal.
- 10 Hours: $125/hr | $1,250
- 20 Hours: $112/hr | $2,250
- 40 Hours: $100/hr | $4,000
Full-Service Management – COMING SOON!
Your club, fully managed by Member Splash experts. Requests completed within 2 business days by a dedicated Customer Success Manager. Starting at $7,500/year
- Quarterly proactive updates: Forms, products, and communications
- Ongoing management: Announcements, membership types, products, and rentals
- End-of-season wrap-ups: Archiving, reporting, and next-year prep
- Quarterly strategy sessions: 60-min calls with your board/manager
- Annual insights report: Membership trends, guest activity, payments, and more
Out of scope items
No matter which service you purchase, there are issues/scenarios that are outside the scope of our support. The following are a few items that are out of scope for the Managed Member Splash:
Technical Limitations:
- Debugging custom code
- Troubleshooting application-level security issues
- Custom software development or features outside the Member Splash platform
- Changes to the functionality of plugins/themes/modules
- Troubleshooting 3rd party applications and interfaces
- Offering custom SQL reports
- Performing Search Engine Optimization (SEO)
Operational Services:
- On-site staffing or physical facility management (front desk, lifeguards, maintenance, etc.)
- Communicating directly with club members
- Issuing club member financial credits or debits
- Financial bookkeeping or accounting services beyond platform-generated reports
Strategic & Governance:
- Board-level decision-making (we support, but do not replace, governance responsibilities)
- Legal or compliance consulting
- Marketing services, including social media management, graphic design, or external communications
Availability:
- Emergency or after-hours support outside standard business hours
Got Questions?
Do you have a question about our Managed Member Splash services? Feel free to reach and contact support.
Happy Customers!
Listen to feedback from current Member Splash customers.
“Managing our membership is so efficient now. Member Splash saves us so much time!”
“The ease of use and the fact that I can run it on my phone is wonderful. The members, staff and Board are very happy with it as well. And the money is great too! We’ve seen a huge increase in guest fee revenues.”
