{"id":17590,"date":"2023-03-25T22:45:27","date_gmt":"2023-03-26T05:45:27","guid":{"rendered":"https:\/\/membersplash.com\/?page_id=17590"},"modified":"2023-11-15T15:53:00","modified_gmt":"2023-11-15T23:53:00","slug":"managed-member-splash-terms","status":"publish","type":"page","link":"https:\/\/membersplash.com\/terms-of-service\/managed-member-splash-terms\/","title":{"rendered":"Managed Member Splash &#8211; Terms"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-203tb-c8e2f00d31f5d14ff23294fa3a3324af\">\n.avia-section.av-203tb-c8e2f00d31f5d14ff23294fa3a3324af{\nbackground-color:#eff4f8;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-203tb-c8e2f00d31f5d14ff23294fa3a3324af main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_submenu  avia-builder-el-first  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-17590'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l3ysilem-399cf866aa01f9f6639b01f6cfe73a82\">\n#top .av-special-heading.av-l3ysilem-399cf866aa01f9f6639b01f6cfe73a82{\npadding-bottom:10px;\ncolor:#1d658a;\n}\nbody .av-special-heading.av-l3ysilem-399cf866aa01f9f6639b01f6cfe73a82 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l3ysilem-399cf866aa01f9f6639b01f6cfe73a82 .special-heading-inner-border{\nborder-color:#1d658a;\n}\n.av-special-heading.av-l3ysilem-399cf866aa01f9f6639b01f6cfe73a82 .av-subheading{\nfont-size:15px;\ncolor:#000000;\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-l3ysilem-399cf866aa01f9f6639b01f6cfe73a82 .av-special-heading-tag{\nfont-size:24px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-l3ysilem-399cf866aa01f9f6639b01f6cfe73a82 av-special-heading-h1 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-1  avia-builder-el-no-sibling '><h1 class='av-special-heading-tag'  itemprop=\"headline\"  >Managed Member Splash Terms of Service<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='sub_menu1'  class='av-submenu-container av-lp0f3tun-fa2125a96a333679778140f8d1d9df15 main_color  avia-builder-el-2  el_after_av_section  el_before_av_hr  submenu-not-first container_wrap fullsize' style='z-index:301' ><div class='container av-menu-mobile-disabled av-submenu-pos-center'><ul id=\"menu-terms-menu\" class=\"av-subnav-menu\" role=\"menu\"><li role=\"menuitem\" id=\"menu-item-10035\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-top-level menu-item-top-level-1\"><a href=\"https:\/\/membersplash.com\/terms-of-service\/privacy-policy\/\" itemprop=\"url\" tabindex=\"0\"><span class=\"avia-bullet\"><\/span><span class=\"avia-menu-text\">Privacy Policy<\/span><span class=\"avia-menu-fx\"><span class=\"avia-arrow-wrap\"><span class=\"avia-arrow\"><\/span><\/span><\/span><\/a><\/li>\n<li role=\"menuitem\" id=\"menu-item-19765\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-top-level menu-item-top-level-2\"><a href=\"https:\/\/membersplash.com\/terms-of-service\/terms\/\" itemprop=\"url\" tabindex=\"0\"><span class=\"avia-bullet\"><\/span><span class=\"avia-menu-text\">Terms and Conditions<\/span><span class=\"avia-menu-fx\"><span class=\"avia-arrow-wrap\"><span class=\"avia-arrow\"><\/span><\/span><\/span><\/a><\/li>\n<li role=\"menuitem\" id=\"menu-item-10033\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-top-level menu-item-top-level-3\"><a href=\"https:\/\/membersplash.com\/terms-of-service\/subscriber-agreement\/\" itemprop=\"url\" tabindex=\"0\"><span class=\"avia-bullet\"><\/span><span class=\"avia-menu-text\">Subscriber Agreement<\/span><span class=\"avia-menu-fx\"><span class=\"avia-arrow-wrap\"><span class=\"avia-arrow\"><\/span><\/span><\/span><\/a><\/li>\n<li role=\"menuitem\" id=\"menu-item-10036\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-top-level menu-item-top-level-4\"><a href=\"https:\/\/membersplash.com\/terms-of-service\/acceptable-use-policy\/\" itemprop=\"url\" tabindex=\"0\"><span class=\"avia-bullet\"><\/span><span class=\"avia-menu-text\">Acceptable Use Policy<\/span><span class=\"avia-menu-fx\"><span class=\"avia-arrow-wrap\"><span class=\"avia-arrow\"><\/span><\/span><\/span><\/a><\/li>\n<li role=\"menuitem\" id=\"menu-item-10034\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-top-level menu-item-top-level-5\"><a href=\"https:\/\/membersplash.com\/terms-of-service\/service-level-agreement\/\" itemprop=\"url\" tabindex=\"0\"><span class=\"avia-bullet\"><\/span><span class=\"avia-menu-text\">Service Level Agreement<\/span><span class=\"avia-menu-fx\"><span class=\"avia-arrow-wrap\"><span class=\"avia-arrow\"><\/span><\/span><\/span><\/a><\/li>\n<li role=\"menuitem\" id=\"menu-item-17611\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-top-level menu-item-top-level-6\"><a href=\"https:\/\/membersplash.com\/terms-of-service\/managed-member-splash-terms\/\" itemprop=\"url\" tabindex=\"0\"><span class=\"avia-bullet\"><\/span><span class=\"avia-menu-text\">Managed Member Splash<\/span><span class=\"avia-menu-fx\"><span class=\"avia-arrow-wrap\"><span class=\"avia-arrow\"><\/span><\/span><\/span><\/a><\/li>\n<\/ul><\/div><\/div><div id='after_submenu_1'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-17590'><div class='entry-content-wrapper clearfix'>\n<div  class='hr av-14juv-0975c0a7e68e02479238979a6fc77abf hr-default  avia-builder-el-3  el_after_av_submenu  el_before_av_textblock  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<section  class='av_textblock_section av-nndb-dfad810f4b989afbd1b971f8378a1a90 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Managed Member Splash is an add-on service to provide additional support outside the scope of what&#8217;s included in the platform subscription.<\/p>\n<p>Unless otherwise provided, this service is subject to the provisions of the following Terms.<\/p>\n<h3 id=\"1-enclave-service-commitment-99-95-uptime\">Managed Member Splash Service Terms<\/h3>\n<ol>\n<li>Limited to existing Member Splash customers in good standing.<\/li>\n<li>Work done for hours purchased is limited to the current release of Member Splash code and functionality.<\/li>\n<li>Block hours purchased include 1 hour for a meeting to establish project parameters. Should the hours purchased be used for multiple projects, multiple meetings may be required for each new project. Hours used for meetings will deduct from the balance of hours available.<\/li>\n<li>Work is done on a prioritized schedule based on our clientele as a whole, not an individual organization.<\/li>\n<li>Hours will be tracked per project. Time tracking reports will be posted within the forum topic weekly.<\/li>\n<li>Once the forum topic question has been deemed as answered by the client, liability is transferred back to the client.<\/li>\n<li>For projects related to products and\/or payments of any kind: Once work is completed according to the agreed upon project specifications, client is required to test the new\/updated functionality using a test member and process a charge through to the authorize.net system to verify that the charges appear as your business rules would dictate.<\/li>\n<li>Payment is required in-full prior to work commencing and is not refundable. Hours purchased do not expire and may roll over from year to year as long as the client remains in good standing. Consultation calls purchased are not refundable and require 24-hour notice to cancel or reschedule. Failure to provide 24 hours notice to cancel or reschedule will require a new booking at the regular consultation call rate. Calls may be rescheduled as long as the client remains in good standing.<\/li>\n<\/ol>\n<h4>Examples of projects available with this service include but are not limited to the following:<\/h4>\n<ul>\n<li>Database management<\/li>\n<li>Standard forms<\/li>\n<li>Complex forms<\/li>\n<li>Products<\/li>\n<li>Payments<\/li>\n<li>Reservations<\/li>\n<li>Check-in\/front-desk<\/li>\n<li>Email services<\/li>\n<li>Changes to your website content\/appearance<\/li>\n<li>Staff training<\/li>\n<li>Standard reports<\/li>\n<\/ul>\n<h4>Managed Member Splash service does not include the following:<\/h4>\n<ul>\n<li>Changes\/customization to the functionality of plugins\/themes\/modules<\/li>\n<li>Troubleshooting 3rd party application and interfaces<\/li>\n<li>Debugging custom code<\/li>\n<li>Troubleshooting application level security issues<\/li>\n<li>Performing Search Engine Optimization (SEO)<\/li>\n<li>Direct communication with club members<\/li>\n<li>Process club member financial credit or debits<\/li>\n<li>Custom SQL reports<\/li>\n<\/ul>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":272,"featured_media":0,"parent":66,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Managed Member Splash - Terms - Member Splash<\/title>\n<meta name=\"description\" content=\"Our service level agreement governs the use of the Member Splash platform under the provisions of the Member Splash Terms of Service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/membersplash.com\/terms-of-service\/managed-member-splash-terms\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Managed Member Splash - Terms - Member Splash\" \/>\n<meta property=\"og:description\" content=\"Our service level agreement governs the use of the Member Splash platform under the provisions of the Member Splash Terms of Service.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/membersplash.com\/terms-of-service\/managed-member-splash-terms\/\" \/>\n<meta property=\"og:site_name\" content=\"Member Splash\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/MemberSplash\/\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-15T23:53:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/membersplash.com\/wp-content\/uploads\/2022\/08\/social.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"900\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/membersplash.com\/terms-of-service\/managed-member-splash-terms\/\",\"url\":\"https:\/\/membersplash.com\/terms-of-service\/managed-member-splash-terms\/\",\"name\":\"Managed Member Splash - Terms - Member Splash\",\"isPartOf\":{\"@id\":\"https:\/\/membersplash.com\/#website\"},\"datePublished\":\"2023-03-26T05:45:27+00:00\",\"dateModified\":\"2023-11-15T23:53:00+00:00\",\"description\":\"Our service level agreement governs the use of the Member Splash platform under the provisions of the Member Splash Terms of Service.\",\"breadcrumb\":{\"@id\":\"https:\/\/membersplash.com\/terms-of-service\/managed-member-splash-terms\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/membersplash.com\/terms-of-service\/managed-member-splash-terms\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/membersplash.com\/terms-of-service\/managed-member-splash-terms\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/membersplash.com\/home\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Terms of Service\",\"item\":\"https:\/\/membersplash.com\/terms-of-service\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Managed Member Splash &#8211; Terms\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/membersplash.com\/#website\",\"url\":\"https:\/\/membersplash.com\/\",\"name\":\"Member Splash\",\"description\":\"Swim Club Management Simplified\",\"publisher\":{\"@id\":\"https:\/\/membersplash.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/membersplash.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/membersplash.com\/#organization\",\"name\":\"Member Splash Inc\",\"url\":\"https:\/\/membersplash.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/membersplash.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/membersplash.com\/wp-content\/uploads\/2022\/04\/ms-logo-main.png\",\"contentUrl\":\"https:\/\/membersplash.com\/wp-content\/uploads\/2022\/04\/ms-logo-main.png\",\"width\":738,\"height\":199,\"caption\":\"Member Splash Inc\"},\"image\":{\"@id\":\"https:\/\/membersplash.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/MemberSplash\/\",\"https:\/\/www.instagram.com\/member_splash\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Managed Member Splash - Terms - Member Splash","description":"Our service level agreement governs the use of the Member Splash platform under the provisions of the Member Splash Terms of Service.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/membersplash.com\/terms-of-service\/managed-member-splash-terms\/","og_locale":"en_US","og_type":"article","og_title":"Managed Member Splash - Terms - Member Splash","og_description":"Our service level agreement governs the use of the Member Splash platform under the provisions of the Member Splash Terms of Service.","og_url":"https:\/\/membersplash.com\/terms-of-service\/managed-member-splash-terms\/","og_site_name":"Member Splash","article_publisher":"https:\/\/www.facebook.com\/MemberSplash\/","article_modified_time":"2023-11-15T23:53:00+00:00","og_image":[{"width":900,"height":600,"url":"https:\/\/membersplash.com\/wp-content\/uploads\/2022\/08\/social.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/membersplash.com\/terms-of-service\/managed-member-splash-terms\/","url":"https:\/\/membersplash.com\/terms-of-service\/managed-member-splash-terms\/","name":"Managed Member Splash - Terms - Member Splash","isPartOf":{"@id":"https:\/\/membersplash.com\/#website"},"datePublished":"2023-03-26T05:45:27+00:00","dateModified":"2023-11-15T23:53:00+00:00","description":"Our service level agreement governs the use of the Member Splash platform under the provisions of the Member Splash Terms of Service.","breadcrumb":{"@id":"https:\/\/membersplash.com\/terms-of-service\/managed-member-splash-terms\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/membersplash.com\/terms-of-service\/managed-member-splash-terms\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/membersplash.com\/terms-of-service\/managed-member-splash-terms\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/membersplash.com\/home\/"},{"@type":"ListItem","position":2,"name":"Terms of Service","item":"https:\/\/membersplash.com\/terms-of-service\/"},{"@type":"ListItem","position":3,"name":"Managed Member Splash &#8211; Terms"}]},{"@type":"WebSite","@id":"https:\/\/membersplash.com\/#website","url":"https:\/\/membersplash.com\/","name":"Member Splash","description":"Swim Club Management Simplified","publisher":{"@id":"https:\/\/membersplash.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/membersplash.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/membersplash.com\/#organization","name":"Member Splash Inc","url":"https:\/\/membersplash.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/membersplash.com\/#\/schema\/logo\/image\/","url":"https:\/\/membersplash.com\/wp-content\/uploads\/2022\/04\/ms-logo-main.png","contentUrl":"https:\/\/membersplash.com\/wp-content\/uploads\/2022\/04\/ms-logo-main.png","width":738,"height":199,"caption":"Member Splash Inc"},"image":{"@id":"https:\/\/membersplash.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/MemberSplash\/","https:\/\/www.instagram.com\/member_splash\/"]}]}},"_links":{"self":[{"href":"https:\/\/membersplash.com\/wp-json\/wp\/v2\/pages\/17590"}],"collection":[{"href":"https:\/\/membersplash.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/membersplash.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/membersplash.com\/wp-json\/wp\/v2\/users\/272"}],"replies":[{"embeddable":true,"href":"https:\/\/membersplash.com\/wp-json\/wp\/v2\/comments?post=17590"}],"version-history":[{"count":7,"href":"https:\/\/membersplash.com\/wp-json\/wp\/v2\/pages\/17590\/revisions"}],"predecessor-version":[{"id":19772,"href":"https:\/\/membersplash.com\/wp-json\/wp\/v2\/pages\/17590\/revisions\/19772"}],"up":[{"embeddable":true,"href":"https:\/\/membersplash.com\/wp-json\/wp\/v2\/pages\/66"}],"wp:attachment":[{"href":"https:\/\/membersplash.com\/wp-json\/wp\/v2\/media?parent=17590"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}