Managing Email Accounts & Forwarders (Aliases)

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This tutorial covers how to manage email accounts and email aliases. Member Splash uses cPanel, a browser-based management tool, to handle administrative tasks for your account such as managing email accounts. The official documentation for email accounts and forwarders can be found here:

Below we cover the typical use cases for swim clubs.

NOTE: You access cPanel for your site by going to your site’s web address and appending /cpanel.

Example: http://mypool.com/cpanel

The user name and password have been provided to the designated contact person for your pool.

Email Accounts

Your Member Splash subscription includes unlimited email accounts. To add / edit / delete email accounts first log into cPanel (see note at the top of this entry regarding how to access cPanel). Then scroll down to the section labeled EMAIL and click on Email Accounts.

Email Forwarders

Your Member Splash subscription includes unlimited email forwarders. To add or delete email forwarders first log into cPanel (see note at the top of this entry regarding how to access cPanel). Then scroll down to the section labeled EMAIL and click on Forwarders.

Question: What is an Email Forwarder?

Answer: An email forwarder is an email address that simply forwards messages on to another address. There is not an actual inbox for the email address and you can not send messages from that address. Many clubs use email aliases so that board members do not have to check multiple accounts. They simply receive their pool emails at the same email address they already use.

Example: Bob Smith is president of the pool this year. His personal email address is bobsmith@thesmithfamily.com. The pool creates an email alias for the address president@ourpool.com that forwards on to Bob’s personal address. Bob doesn’t need to set up anything new, but when he replies to a message sent to president@ourpool.com the reply comes from his personal address.

On the subsequent screen you will see options to add an email forwarder and view /delete existing email forwarders.

Two things to note:

  1. You can not edit an existing email forwarder. If you have a new board president and want to send messages addressed to president@ to that person you will need to delete any existing forwarders for president@ and create a new one.
  2. You can have multiple email forwarders for the same address. For example, if you an address like info@mypool.com you might want that to send copies to several different board members. Simply add each address separated by a comma. You can also create multiple separate forwarders for the same address, so if you want to add a new recipient for an address that already has forwarders configured you can simply create another forwarder.