The Importance of Customer Feedback: Steering Member Splash’s Future

At Member Splash, our mission is to provide the most effective, user-friendly solutions for swim clubs. Achieving this requires more than just a dedicated development team; it demands the insights and feedback from you, our valued customers. Your input directly influences our development priorities, ensuring we focus on the features and updates that matter most to you.

How Customer Feedback Shapes Member Splash

Customer feedback is the backbone of our development strategy. We actively listen to your suggestions, pain points, and success stories. This dialogue forms the core of the Member Splash think tank, where your ideas are transformed into tangible improvements and innovations. By participating in surveys, providing reviews, and engaging with our support team, you help us prioritize our efforts and align our roadmap with your needs.

Recent Updates and Releases

Over the past two months, we’ve been hard at work implementing several updates and new features based on your invaluable feedback.

Version 5.4.58: We enhanced the offline payments account search to exclude closed accounts and cleaned up some deprecated legacy code. Additionally, we improved error handling for member directories and reservation deletions, and streamlined POS orders for guests by ensuring credit payments require an entered card.

Version 5.4.57: This update introduced the ability to filter visits by attendant, making it easier for clubs to track and manage staff activities.

Version 5.4.56: We added a virtual terminal to the POS for ecrypt customers, supporting public city pools and extending functionality to front desk guest credits and offline payments. We also implemented a “comp” payment option in the POS settings, providing more flexibility in transaction management.

Version 5.4.54: Enhanced reservation email messages now support full HTML customization, allowing for more personalized communication with members.

Version 5.4.53: This update consolidated multiple outstanding bill-to-account orders into a single reminder email, ensuring all bills are accounted for and delivered.

Version 5.4.51: We updated table definitions to handle extremely high user ID numbers, ensuring the system scales with your needs.

Version 5.4.47: We added Gravity View Calendar capability to user roles with form access, enhancing scheduling and event management.

Version 5.4.46: Improvements included better card reader integration, moving the Terminals menu under Finances for easier access, and enhancing guest credit purchase code for better error handling.

Version 5.4.45: We launched credit card swiper integration for the POS, simplifying payment processes and linking transactions directly within Member Splash.

Version 5.4.39: The Sales Summary screen now excludes fee types with no sales by default and includes a sales total for quick reference. We also published a user guide on handling deposits in QuickBooks, streamlining financial management for clubs.

These updates reflect our commitment to continually improving Member Splash based on your feedback. Stay tuned for the exciting new features coming this summer!

What’s Next?

We are thrilled to announce that two huge feature releases are currently in their testing phases, set to launch this summer. These updates promise to bring even more value and functionality to your Member Splash experience. Stay tuned for more details as we get closer to their release!

Share Your Ideas!

We invite you to continue sharing your ideas and feedback. Participate in our Feature Suggestion Survey   CLICK HERE   and help shape the future of Member Splash. Your input is crucial in driving the innovations that make managing your swim club easier and more efficient.

Thank you for being a part of the Member Splash community. Together, we’re building the future of swim club management, one feature at a time.