We strive to make our product as useful and reliable as possible and have a track record on both counts that we’re quite proud of.
Nothing is perfect in life (except Don Larsen in the ’56 World Series) and that includes Member Splash. We strive to make our product as useful and reliable as possible and have a track record on both counts that we’re quite proud of. But things do sometimes go wrong and when they do we’re here to address them. Here’s what you can expect in terms of support:
Something Is Broken
If your front desk check-in isn’t checking people in, that’s broken and it’s relatively mission critical. Send a support request via the form on this page with Service Outage marked as the nature of the ticket. It will get tagged as a priority ticket and addressed asap. Our standard support hours are noon – 9pm Eastern time, Monday – Friday excluding holidays but we monitor and respond to priority tickets outside of those hours, especially around peak times for our customers like Memorial Day Weekend
You Need Help
Once your account is set up and you’ve completed initial training you should be able to manage things on a day-to-day basis. If you need help with something like setting up a new membership type, our User Guides and Tutorials should cover what you’re looking for. Still stuck? Use the form below to let us know what you need help with and we’ll point you in the right direction and answer any questions. But think of us as a tutor, not the kid you can pay to do your homework for you. We know it’s tough to get volunteers these days and if what you really need is someone to manage Member Splash for your club let us know and we’ll try to make a referral — we’ve done that for a number of our current clients
You’d Like a Change
Member Splash can handle an awful lot of things but it can’t handle every possible scenario. If there is something you’d like it to do, or do differently, we encourage you to let us know but please understand that change requests are just that: requests. You aren’t paying for custom software development… but if you’d like to, we’re happy to talk. We have written a number of customizations for clients and we’d be happy to discuss what you’re hoping to accomplish and provide a quote if it is something we can deliver.