Become a Splash expert with Member Splash Training

Front Desk Staff

This Front Desk Staff Course is designed to educate your new staff on the basics of front desk management and checking in a member. It is built so that lessons are less than 8 minutes. New staff member can view these courses during ‘down time’ at the front desk or view them all in less than 30 minutes.

We recommend that Pools Admins compete this course so that they understand the setup and how it will impact their front desk staff.

The course starts with a Dashboard overview, followed by both  member & guest Check-in.   A full overview of Reservations is covered.  It follows with a lesson on purchasing guest passes and taking a members Photo at the desk.   For those clients that will be using our Point of Sale system we show you how to take an order.

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Estimated Time: 28 Minutes

Difficulty: Intermediate


  • Lessons
    • Front Desk Dashboard Overview
    • Member Check in – Basic
    • Guest Check in
    • Reservations & Calendar
    • Purchasing guest credits at the front desk
    • Taking member photos at the front desk
    • Viewing Check-In Notes
    • Visits Report
    • Point of Sale

Course Information

Estimated Time: 28 Minutes

Difficulty: Intermediate


Course Instructor

Jen Yonkos Jen Yonkos Instructor

With over a decade of experience providing software support, Jennifer enjoys helping her users solve problems. She lives with her husband and daughter & swimming is her favorite form of relaxation & exercise!



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