WordPress Technical Support Specialist
Are you a technical wizard with a passion for helping others? Do you possess deep knowledge of WordPress, particularly the Gravity Forms plugin and its various add-ons? If so, we have an exciting opportunity for you! We’re looking for a Technical Customer Support Specialist to join our team and provide top-tier support to our valued customers.
Member Splash is a recreational facility management platform that offers a suite of tools for automating member registrations, payments, front desk check-ins, class and team registrations, facility reservations and much, much more. We serve customers throughout the US and are expanding rapidly. We are based in Southern California with a distributed team here and abroad. We take pride promoting a dedicated, collaborative and supportive company culture.
Responsibilities
- Serve as the first point of contact for customers through our support ticket system.
- Troubleshoot and resolve customer questions and technical issues regarding our platform, WordPress, and Gravity Forms.
- Assist customers with MySQL queries, PHP, CSS, and integration with third-party platforms like Zapier and MailChimp.
- Provide clear and concise responses in written communication.
- Collaborate with our development team to escalate and prioritize customer issues.
- Proactively identify and recommend solutions to common customer challenges.
- Maintain a positive and customer-centric attitude in all interactions.
Qualifications
- In-depth knowledge of WordPress, particularly the Gravity Forms plugin and its associated add-ons.
- Proficiency in MySQL queries, PHP, and CSS.
- Experience with third-party platforms such as Zapier and MailChimp.
- Strong problem-solving skills with a creative approach to technical challenges.
- Excellent written and spoken English communication skills.
- Prior experience in technical customer support or a related role is a plus.
- Strong attention to detail and a commitment to delivering exceptional customer service.
- Possess a commitment to continuous learning and development of your technical knowledge and skillset
To apply, please fill out the form below.